General Terms and Conditions

COCOLI is a sales platform for the sale of new and used furniture.
COCOLI enables consumers, on the one hand, to offer furniture for sale via the COCOLI sales platform, and on the other hand, COCOLI sells furniture in its own name and for its own account.

§ 1 Scope

1. These General Terms and Conditions of Sale (hereinafter: GTC) apply to all contracts concluded via the goods presented on our website between us, the
   COCOLI GmbH, represented by the managing directors, Gemma Comabella Noguero and Frank Stehle, Greifswalder Straße 13H in 10405 Berlin
   and you as our customer – consumer within the meaning of § 13 BGB (German Civil Code).
2. All agreements made between you and the respective sellers in connection with the purchase contract result in particular from these terms of sale, the written order confirmation, and the declaration of acceptance.
3. The version of the GTC valid at the time the contract is concluded shall be authoritative.
4. We do not accept deviating conditions from the customer. This also applies if we do not expressly object to their inclusion.

§ 2 Conclusion of Contract

1. The customer can select products from the COCOLI range and collect them in a so-called shopping cart using the “Add to cart” button. Using the “Proceed to checkout” button, the customer is prompted to register, log in, or has the option to pay as a guest without registration. Then, the customer is redirected to our payment partner Stripe via the "Continue to payment method" button or to our payment partner PayPal via the “PayPal” button. By completing the payment, a binding application to purchase the goods in the shopping cart is concluded. The binding purchase application can only be concluded and submitted if the customer agrees to these contract conditions by accepting the “I accept the General Terms and Conditions” checkbox.
   Before sending the order, the customer can change and view the data at any time.
2. The buyer must first enter their name, address (delivery address), email address, and telephone number in the fields provided. After the purchase contract is concluded, COCOLI will send an email to both the seller or sellers and the buyer, informing them of the conclusion of the purchase contract.
3. The provider will then send the customer an automatic confirmation of receipt by email, in which the customers order is listed again and which the customer can print out using the “Print” function. The automatic confirmation of receipt merely documents that the customers order has been received by the provider and does not constitute acceptance of the application. The contract is only concluded upon the providers declaration of acceptance, which is sent in a separate email (order confirmation). In this email or in a separate email, but no later than upon delivery of the goods, the contract text (consisting of the order, GTC, and order confirmation) will be sent to the customer by us on a durable medium (email or paper printout) (contract confirmation). The contract text is stored in compliance with data protection regulations.

§ 3 Delivery Conditions, Availability of Goods

1. The buyer has the choice between self-pickup (if offered) or shipping. If the buyer chooses to have the goods shipped by the seller, the shipping costs will be shown separately during the order process and added to the sales price.
2. The delivery time is tied to the shipping method. This will be displayed to you before you conclude the purchase contract, once you have placed the item in the shopping cart. We will arrange deliveries by freight forwarder with you individually. The delivery time can be up to 8 weeks.
3. If no units of the product selected by the customer are available at the time of the order, the provider will inform the customer of this immediately in the order confirmation. If the product is permanently unavailable, the provider will refrain from a declaration of acceptance. A contract is not concluded in this case.
4. If the product specified by the customer in the order is only temporarily unavailable, the provider will also inform the customer of this immediately in the order confirmation.
5. The following delivery restrictions apply: The provider only delivers to customers who have their habitual residence (billing address) in one of the following countries and can provide a delivery address in the same country: Germany and Austria.

§ 4 Prices and Shipping Costs

1. All prices indicated on the providers website are inclusive of the applicable statutory value-added tax.
2. The corresponding shipping options and costs are indicated to the customer on the product page and in the order form and are to be borne by the customer, unless the customer exercises their right of withdrawal.
3. COCOLI charges a separate fee for product inspection, called the COCOLI Service Fee, plus the applicable statutory value-added tax. This amount is shown separately as part of the total price in the shopping cart and at checkout.
4. For smaller shipments, we work with all well-known parcel service providers, in particular DHL, UPS, and DPD. Large pieces of furniture are shipped by a freight forwarder. The provider bears the shipping risk.
5. In the event of a withdrawal, the customer shall bear the direct costs of returning the goods.
6. Should the item be delivered in individual parts, neither the seller nor COCOLI is responsible for assembly.
7. For the sale of books within the meaning of § 12 para. 2 no. 1 UStG in conjunction with no. 49 of Annex 2 to the UStG, the reduced VAT rate of 7% applies, provided they do not have content harmful to minors or are primarily for advertising purposes. This includes both printed books and electronic books (e-books), provided they do not consist predominantly of music or video content or serve advertising purposes. All prices quoted are inclusive of the applicable statutory value-added tax.

§ 5 COCOLI Voucher

1. On cocoli.com you can buy digital gift vouchers. The voucher is issued especially for you by customer service. You will receive the voucher on the same day for orders placed on weekdays within our business hours. For orders placed on the weekend, the voucher will be sent on the next business day.
2. Regardless of the value, you or the recipient can redeem the voucher online. The voucher can be used to purchase all products - except other vouchers.
3. The COCOLI voucher is redeemed at the end of the order in the shopping cart and cannot be combined with other vouchers. If the voucher is only a partial amount of the shopping cart, the difference can be paid with the offered payment options. If the selected product has a lower price than the voucher value, you will receive the remaining amount in a new code. A cash payout of the voucher value is not possible. 
4. In accordance with the statutory limitation period, COCOLI vouchers are valid for three years and can be redeemed during this period.

§ 6 Promotional and Discount Codes

1. Promotional and discount codes are vouchers that cannot be purchased. COCOLI creates these in connection with time-limited promotional campaigns.
2. These promotional and discount codes can be redeemed once during the purchase process. They are applicable to the entire product range, except for COCOLI vouchers, and usually have a minimum order value. Individual product groups or brands may be excluded from promotions.
3. The promotional and discount codes are redeemed at the end of the order in the shopping cart and cannot be combined with other vouchers. If the promotional and discount codes only cover a partial amount of the shopping cart, the difference can be paid with the offered payment options. A cash payout of the voucher value is not possible. 
4. The promotional codes can now be applied during the ordering process. A subsequent application is not possible.

§ 7 Payment Modalities

1. The customer can make the payment via PayPal, credit card, debit card, Klarna, giropay, UnionPay and, depending on the device, also with Apple Pay and Google Pay.
2. The payment of the purchase price is due immediately upon conclusion of the contract. If the due date of the payment is determined by the calendar, the customer is already in default by missing the deadline. In this case, he has to pay the provider default interest for the year amounting to 5 percentage points above the respective base interest rate.
3. The customers obligation to pay default interest does not exclude the assertion of further damages caused by default by the provider.

§ 8 Retention of Title

The delivered goods remain the property of the respective seller until the purchase price has been paid in full.

§ 9 Warranty

Both items from consumers and from businesses are offered on the COCOLI sales platform. If the seller is a consumer, he can exclude or limit the warranty in individual cases.

Sales by COCOLI are marked on the product page with the designation “ImPerfect”. The following applies to sales by COCOLI:

1. COCOLI is liable for material or legal defects of delivered items according to the applicable legal regulations, in particular §§ 434 ff. BGB (German Civil Code). The limitation period for statutory warranty claims is two years and begins with the delivery of the goods.
2. Any seller guarantees given by us for certain items or manufacturer guarantees granted by the manufacturers of certain items are in addition to the claims for material or legal defects within the meaning of para. 1. Details of the scope of such guarantees can be found in the guarantee conditions that may be enclosed with the items.
3. COCOLI carries out its own product inspection before selling the items. COCOLI checks the item for authenticity, description, and the genuineness of the sales pictures. COCOLI is not responsible for changes made to the item after the inspection by COCOLI. This service by COCOLI is subject to a fee.
4. For products that are manufactured according to customer specifications, the right of withdrawal is excluded.

§ 10 Liability

1. We are liable to you in all cases of contractual and non-contractual liability for intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.
2. In other cases, COCOLI is liable – unless otherwise stipulated in para. 3 – only in the event of a breach of a contractual obligation, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), limited to the compensation of the foreseeable and typical damage. In all other cases, our liability is excluded subject to the provision in para. 3.
3. Our liability for damages arising from injury to life, body, or health and under the Product Liability Act remains unaffected by the above limitations and exclusions of liability.

§ 11 Cancellation Policy

1. Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, about which COCOLI provides information below in accordance with the statutory model. The exceptions to the right of withdrawal are regulated in paragraph (2).
A sample withdrawal form can be found in paragraph (3).

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.


The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.2


To exercise your right of withdrawal, you must inform us, COCOLI GmbH, Greifswalder Straße 13H, 10405 Berlin, telephone +49 (0) 30 837 98585, email info@cocoli.com, by means of a clear declaration (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but it is not mandatory.


To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.


Consequences of Withdrawal


If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this repayment.


We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.


You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.


You will have to bear the direct cost of returning the goods.


You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

2. The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery. The right of withdrawal also does not apply if the seller is a consumer and only uses COCOLI as a marketplace.

3. The provider informs about the sample withdrawal form according to the legal regulation as follows:

§ 12 Copyrights

COCOLI holds usage rights to all images, films, and texts published in our catalog. The use of images, films, and texts is not permitted without the express consent of COCOLI.

§ 13 Minors

The products offered in our online shop are exclusively for customers who are at least 18 years old.

§ 14 Additional Conditions for Business Customers (B2B) and COCOLI Trade Program

These additional conditions apply in supplement to our General Terms and Conditions (GTC) if the buyer is an entrepreneur within the meaning of § 14 BGB (German Civil Code). An entrepreneur is any natural or legal person or a partnership with legal personality who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

By registering for the Trade Program and/or confirming these additional conditions, the buyer expressly declares that they are acting as an entrepreneur. We reserve the right to request appropriate proof (e.g., commercial register extract, VAT ID number).

1. Prices and VAT

• All prices shown within the Trade Program are net prices in Euros. 

• The statutory value-added tax will be shown separately and added during the order process, where applicable.

• For intra-Community deliveries within the EU, VAT may be waived if the buyer provides a valid VAT ID number and the conditions for the reverse charge procedure are met.

2. Right of Withdrawal

There is no statutory right of withdrawal for business customers. A contractual right of return is not granted unless explicitly agreed otherwise in writing.

3. Warranty and Liability

• The statutory warranty period for entrepreneurs is 12 months from the transfer of risk.

• Obvious defects must be reported in writing immediately, but no later than 7 days after receipt of the goods.

• Our liability for damages – for whatever legal reason – is excluded, unless there is intent or gross negligence or mandatory statutory provisions to the contrary.

• Liability for indirect damages, lost profits, or consequential damages is excluded to the extent permitted by law.

4. Invoicing and Payment

• Business customers will receive a PDF invoice by email after completing the order process.

• Payment shall be made in accordance with the payment methods and deadlines specified at checkout.

• In case of late payment, we reserve the right to charge default interest at the statutory rate as well as reminder fees.

5. Jurisdiction and Applicable Law

• The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
• The place of jurisdiction for all disputes arising from or in connection with these contractual conditions is – to the extent legally permissible – Berlin.

6. Other Provisions

• Minimum order values or additional trade conditions can be agreed upon separately.

• Resale to end consumers without the express consent of COCOLI is not permitted.

• Changes or additions to these additional conditions must be in writing.

§ 15 Data Protection Notice

Please note our Privacy Policy

§ 16 Applicable Law and Jurisdiction

1. The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of that country remains unaffected by the choice of law made in sentence 1.
2. If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is the sellers registered office, Berlin. In all other respects, the applicable statutory provisions apply to local and international jurisdiction.

* Some functions of the website are not yet functional and will be launched in the coming months. As of September 2025.