Frequently Asked Questions

Shipping is free for the seller.

For the sale of smaller items such as table lamps, stools, or vases and products under 25 kg and with a maximum girth size (length + 2 x width + 2 x height) of 400 cm:
The package must be safely packed by you so that it is not damaged during transport. If an item is damaged during transport, the responsibility (in case of incorrect packaging) lies with the seller. In the event that a complaint is made, it is important that you photograph the product while you are packaging it. In the event of damage during delivery, we will ask you to provide these for liability reasons. After you have safely packaged the product, you then arrange a pickup appointment with our transport company or bring the package with the shipping label directly to a parcel shop near you.

Large Items:
We take care of the packaging and logistics for you. To do this, we will contact you to arrange the date and time of pickup. We take care of packaging and delivery of the goods to the customer and are responsible for anything that goes wrong during transport (hopefully nothing).

COCOLI offers you a digital marketplace for curated second-hand design. Here, everyone should be able to buy and sell unique, inspiring used furniture and home accessories. In the categories of furniture, lamps, decor, and outdoor, our selection criteria are wide-ranging to cover the broadest possible spectrum of styles and prices.

We work not only with private sellers but also with furniture manufacturers and retailers who sell new goods with minor defects through us. The selection process for such products is based on the three main criteria of our team of experts: authenticity, quality, and condition of the item.

To increase the chances of your listing going live, send us a detailed description and good photos of your item. Here are some tips on how to take good photos.

We personally select all items and check every new offer with great care. Only the best pieces make it into the COCOLI shop.

Would you like to give one of your furniture pieces a new home? Great! Here is how:

Free and Easy Listing
Listing your product in the COCOLI shop is free and can be done in just a few steps. Click the "Sell" button at the top right of our website. Simply upload product information, photos (at least 2, maximum 12) and a short video, and sign up. Sounds uncomplicated? It is.

We Help with Fast Sales
Product and photos are retouched and curated by our experts, and your listing is optimally presented in our shop. Sale in 3, 2, 1...

Secure Sales Process
Once your product is sold (Yay!), we help you prepare it safely for shipping.

Flexible Shipping Options
You choose whether your product can be picked up by the buyer. For longer distances, we pick up your package directly from you; for furniture, we even take care of packaging material and shipping.

Payday!
You will receive your sale price no later than two working days after the package has been picked up from you.

One more tip: Be as transparent as possible regarding the condition and/or defects of your item to avoid a poor seller rating.

A detailed item description is a prerequisite for a quick sale. Important points? The product's origin, including its history and any defects.

Here are a few more tips for the description:
- If you are selling a set, specify the exact number of pieces in the set.
- For rugs and mirrors, you can include the dimensions directly in the title. Customers usually search for these items by size, which will help your item be found and sold faster.
- Please do not use titles in all caps, as this can quickly sound cheap (and you certainly don't want that).

When you offer an item for sale with us, we require precise information on its condition.

First, we ask you whether the item is new or used:
- The product is Vintage (more than 20 years old), Antique (more than 100 years old), or used (less than 20 years old).
- The product is new and has not yet been used.

If the product is used, please select the condition:
- Original condition (The product is used, but nothing has been changed in design and workmanship)
- Not in original condition (Color, parts, materials, intended use, etc., are no longer original or have been changed)
- Restored (The product has been restored to preserve the original condition)
- Unknown (The original condition is unknown)

Afterward, we ask you for a precise description of any defects in the item. Are there scratches, dents, cracks, stains, etc.? Put yourself in the customers' shoes: What would you like to know about the item? A detailed description significantly reduces the possibility of a return.

When creating your listing, we will ask you to upload a short video of your product that clearly shows the condition, proof of brand, material, and any defects of the item. The product check is carried out by our experts and assures buyers that the product meets their expectations.

After you have uploaded an item for purchase, it can take up to 3 business days for your item to go live. The reason for this is that we want to ensure we have sufficient information and photos and that our community can shop with complete confidence.

We ensure that:
- The description of the item matches the photos and product video provided.
- The photos of the item are meaningful.
- The item meets our selection criteria, including condition, style, and current demand.
- The suggested price is fair and appropriate to the condition, age, and history of the item. Occasionally, our experts will contact you to adjust the price.
- The quality of the product can be accepted by our experts.
- The authenticity of a branded item can be proven.

If everything is correct, you will receive an email from us as soon as your listing is online!

Of course, you can change your listing even after it has gone live. Unfortunately, this is not yet possible on our website, but our customer service will be happy to help you with it. If you have sold your product elsewhere or would like to remove it from sale, please briefly notify us by email at info@cocoli.com.

Sales Fees (as of 01/02/2025)

Listing your product on COCOLI is free. Once you make a sale, a sales fee (commission)* is deducted from the final price of your sale.

Your advantages:

• Access to a large community of design lovers
• Our in-house design experts curate and edit your listing to present it optimally
• Secure sales process and support with preparation for shipping
• Flexible shipping options: From direct pickup and self-shipping to the complete takeover of the packaging process
• Competent customer support at every step of the sale
• No additional payment processing fee is charged

For all products listed from February 1, 2025, the sales fee (commission) is calculated as follows, depending on the selling price:

For a selling price under €51, the commission is 20% of the selling price,
for a selling price from €51 to €100, the commission is 15% of the selling price,
for a selling price from €101 to €5,000, the commission is 10% of the selling price,
for items over €5,000, the commission is 7% of the selling price.

The sales fee is calculated in advance when creating the listing, and the final proceeds are displayed.

Please note: Unfortunately, only sellers with a place of residence in Germany can currently sell on COCOLI.

The selling price of preloved items includes a COCOLI Service Fee of 2% of the selling price, which we use to operate our website, ensure you have all important product information, and carry out product checks by our trained personnel. Additionally, VAT related to the service fee and shipping is added.

We have two payout methods.

1. Payout via Stripe:

Stripe is a company specialized in payments. We use it to enable a secure payment process upon purchase and to transfer the proceeds to sellers.
To receive your transfer after a sale, you must set up a Stripe customer account. Once your item is sold, you will receive an email from Stripe. To set up the customer account, first go to My Account and then to Payment Settings.
Stripe may also ask you to upload a picture of your ID and proof of residence. These documents are necessary to validate the security conditions required by the platform. If a company or website name is requested from you as a private seller, please enter www.COCOLI.com.
When filling out the documents, also pay attention to the required formats. If something is blurry, for example, Stripe will not validate the document and will ask you to upload it again. As long as your Stripe account is not validated, your payments will not be credited to your bank account.
If you have further questions, you can contact Stripe service at any time or simply call us.

2. Payout via Shopping Voucher with Added Value:

If you decide to receive a COCOLI shopping voucher with added value when creating your listing, you will be sent this in the form of a discount code after a successful sale. The voucher can be redeemed at www.cocoli.com for 12 months from receipt. If you have any further questions about this, you can contact our customer service at any time.